Privacy Policy
Last Updated: 14 April 2025 · Effective Date: 14 April 2025
01 Introduction
This Privacy Policy applies to all personal data collected by Statera ("we", "us", "our") through our website at https://stateram.club, enquiry forms, and related B2B consulting services. It covers data collected from visitors, enquirers, and clients.
By using our website or submitting an enquiry, you acknowledge that your data will be handled as described in this policy. If you have questions before or after reading, you may contact our data team at [email protected].
Statera operates from Suite 22-08, Q Sentral, Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia, and is the data controller for personal information processed through our services.
02 Data Collection
We collect personal data in the following ways and for the following purposes:
What We Collect
- Full name and job title (from enquiry forms and programme registration)
- Work email address and business phone number
- Company name and industry sector
- Enquiry content and programme interests
- Website usage data collected automatically via analytics tools
How We Collect It
- Via the contact form on our website when you submit an enquiry
- During programme onboarding for registered participants
- Through cookies and analytics scripts with your consent
- Via direct email or telephone contact initiated by you
Legal Basis for Processing
- Consent — where you have actively agreed, such as subscribing to updates or accepting cookies
- Legitimate Interest — responding to genuine business enquiries and maintaining client records
- Contractual Necessity — managing programme enrolments and delivering agreed services
Data Retention
- Enquiry and contact data: retained for 24 months from last contact
- Client and engagement records: retained for 5 years from contract end
- Analytics data: aggregated, retained per provider settings (typically 26 months)
- Data may be retained longer where required by applicable Malaysian law
03 How We Use Your Data
Personal data collected by Statera is used for the following purposes:
- Responding to programme enquiries and providing requested information
- Managing enrolments for online awareness modules and consulting engagements
- Sending relevant updates about programme changes or new materials (only with consent)
- Improving website content and user experience using aggregated analytics
- Meeting applicable legal and regulatory obligations under Malaysian law
We do not sell personal data to third parties. We do not use personal data for automated profiling or decision-making that produces legal effects on individuals.
If you receive communications from us and wish to stop, you may opt out at any time by writing to [email protected]. Transactional communications related to active service engagements are not subject to opt-out.
04 Data Protection Measures
We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss.
- Website data is transmitted over HTTPS with TLS encryption
- Access to client records is limited to staff with a documented need to access them
- Internal systems holding personal data are protected by authentication controls
- Third-party service providers handling personal data are subject to data processing agreements
- In the event of a data breach affecting your rights, we will notify you and, where required, the Department of Personal Data Protection Malaysia, within the applicable timeframe
No transmission over the internet can be guaranteed as entirely secure. While we take all reasonable steps to protect your data, we cannot warrant absolute security of information in transit.
06 Your Rights
Under Malaysia's Personal Data Protection Act 2010, and consistent with internationally recognised data subject rights, you have the following rights regarding your personal data held by Statera:
To exercise any of these rights, write to [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (pdp.gov.my).
07 Third-Party Links
Our website may contain links to external websites operated by third parties. These sites have their own privacy policies and we take no responsibility for their content or data practices. We encourage you to read the privacy policy of any external site you visit.
Third-party services we use on our website — including analytics and font providers — operate under their own terms. We select providers that maintain reasonable data protection standards, and where required, we enter into data processing agreements.
08 Children's Privacy
Statera's services are directed at organisations and professionals. Our website and programmes are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.
If you believe that a minor has submitted personal data to us without appropriate authorisation, please contact us at [email protected] and we will arrange for its prompt deletion.
09 Policy Updates
We review and update this Privacy Policy periodically to reflect changes in our practices, service offerings, or applicable law. The "Last Updated" date at the top of this page indicates when the current version was published.
Significant changes — such as new categories of data being collected, or changes to how data is shared — will be communicated via a notice on our homepage for a reasonable period. Continued use of our website after such notice constitutes acceptance of the updated terms.
10 Contact Us
For any questions, data access requests, or concerns about how Statera handles personal data:
DATA ENQUIRIES
Statera
Suite 22-08, Q Sentral, Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia